Who you are buying from
The website eu-florist.com (hereinafter: the Point of Sale) is owned and operated by the company 3F Florist IT, Inc.
Legal form: Corporation
Registered office: 131 Continental Dr, Suite 305, Newark, DE 19713, USA
EIN: 36-5120237
Email: [email protected]
3F Florist IT, Inc. is the seller. Responsibility for your order is ours, from the moment you place it until it is delivered.
How we work
We do not own flower shops. In every city we work with partner florists we know personally. Your arrangement is made by a local florist from fresh flowers and handed to the recipient in person. Flowers are never sent by post.
This way of working does not change who answers to you. If anything is wrong with the order, you deal with us, not with the local florist.
Ordering
- Orders are placed online, 24 hours a day, every day of the year.
- After you order you receive a confirmation by email. That confirmation is the moment the contract between you and us is concluded.
- Flowers are a natural product. Seasonal availability varies, so the arrangement delivered may differ slightly from the photograph in shade or in individual flowers, while keeping the same style, size and value.
- If something you ordered is not available at all, we write to you and offer an equivalent replacement of the same or higher value, or a full refund. We never substitute without telling you.
Prices and payment
- All prices are shown in euro (EUR).
- Payment is made by payment card at checkout.
- Card details are entered on the page of our payment processor and are processed by them. We do not see and do not store your full card number.
Delivery
- Delivery is free. There is no delivery charge anywhere we deliver.
- Croatia, Bosnia and Herzegovina, Serbia, Montenegro: orders received by 12:00 local time are delivered the same day. In most cities delivery can be arranged within about two hours of the order arriving.
- Elsewhere in Europe: delivery is as a rule on the next working day. The two hour rule does not apply outside the region above.
- We are expanding the partner network across Europe, so the list of cities keeps growing. If we cannot deliver to a particular address, we tell you by email and refund you in full.
- There are no deliveries on Sundays and public holidays. Ordering online stays open on those days.
- We need a correct delivery address and, where possible, a contact number for the recipient, so the florist can reach them if nobody answers the door.
- If the recipient is not at the address, the florist will try to reach them and agree a new time, or leave the arrangement with a person at the same address who accepts it. If delivery fails for reasons on the recipient side, we will tell you and agree what to do next.
Changing or cancelling an order
Write to [email protected] with your order number. As long as the arrangement has not yet been made and sent out, you can change or cancel it free of charge and we refund you in full.
Right of withdrawal. Fresh flowers are perishable and each arrangement is made to order. For that reason the fourteen day right of withdrawal that normally applies to online purchases does not apply here. This does not affect your rights if what arrives is faulty, damaged or not what was ordered.
If something goes wrong
- Write to [email protected], if possible within 24 hours of delivery, with the order number and a photograph.
- If the complaint is justified we make a new delivery or refund you. You choose which.
- Refunds are made to the card used for payment.
Complaints and disputes
Send every complaint to [email protected]. We answer complaints in writing.
Nothing in these terms takes away the consumer rights you have under the mandatory law of the country where you live. Those rights apply in full regardless of what is written here.
Contact
Email: [email protected]
We reply as a rule within one hour, between 08:00 and 20:00.
These terms apply from 12 September 2026.